Reservations

In order to reserve rooms, you must be at least 21 years of age. Reservations will be confirmed upon receipt of a 50% deposit. For your convenience, we accept cash, Master Card, Visa, Money Orders, and Travelers Cheques. Your balance & applicable taxes are due upon arrival. Unfortunately we cannot accept personal or business checks at the time of arrival.

Once a deposit is received your reservation is confirmed. Apologies, deposits and payments are not refundable or transferable as we will have turned many friends away.

Reservations are guaranteed until 7pm on date of arrival. If you expect to arrive after 8pm, please call us in advance at 518 668-5560 to arrange for a late arrival. There will be no refunds for early departures or cancellations.

Arrival Information

Arrival time is between 3pm and 7pm. Reservations are guaranteed until 7pm on date of arrival. The office closes promptly at 7pm. If you expect to arrive after 7pm, please call us at 518 668-5560 to guarantee your reservation or the reservation will be canceled and no refund will be issued. You must notify our office in advance and request a late check-in. We will do our best to accommodate check-ins prior to 3pm, but we cannot guarantee availability until 3pm or after.

Departure Information

Departure time is no later than 10am. Please ensure that you check out on time so that we have enough time to thoroughly clean all units prior to the arrival of the next guest. Late departures will incur a charge of the daily rate of the unit. All suites, cabins and home rentals must be tidied and returned to the condition as found when you arrived, including the removal of any garbage.

Office Hours

Office hours are:
Weekdays + Sunday: 10am-1pm, 3pm-7pm
Saturday: 10am-noon, 3pm-7pm

Important Information:

Only registered guests allowed:
Forest Hill Lodge & Cabins is private and the accommodations and facilities are intended for use by our registered guests only. If your relatives or friends plan to visit with you, please visit at a public area, beach, amusement park, restaurant, etc.

Children:
Children must be accompanied by parents or designated responsible adults at all times.

Housekeeping Services:
Lodge: Daily housekeeping service is provided to guests staying in our lodge.

Cabins & House:
For those guests staying in cabins or renting a house, there will not be daily housekeeping service provided. To the extent you would like housekeeping during your stay, it can be provided upon request for an additional fee.

Towels:
Towels will be provided to guests.
All guests must provide their own pool towels.

Trash:
Trash will be picked up each morning by 10am daily, please place it in the garbage cans provided and secure the lid.

Pool:
Pool safety rules will be provided at the time of arrival. These rules must be adhered to at all times. There will no no lifeguard on duty. Pool hours are 11am – 8pm weather permitting.

Quiet Time:
Out of respect for other guests, we ask that quiet hours start at 10:30pm.

Camp Fires:
Camp fires are allowed only in the designated fire pit areas. Bon fires are never allowed on the premises. Be sure not to leave any camp fire unattended at any time. Camp fires are permitted until 11pm and must be extinguished properly before leaving them.

Smoking:
This is a non-smoking property. Smoking is strictly prohibited in all of our units. A $300.00 cleaning fee will be imposed to anyone not complying. Violators will be asked to vacate the premises without a refund or credit.

Wood and Charcoal:
For your convenience, wood, and charcoal are available for purchase during office hours.

Occupancy:
Maximum occupancy in rooms is not to be exceeded at any time. This number includes adults, children, toddlers and infants.

Fireworks:
Fireworks are also not permitted, including sparklers of any kind.

Pets:
No pets allowed.